Terms of use
1. General
To shop with us, you must be 18 years of age and have a valid ID document for parcel shipments. If you are under 18 years of age, you need to have consent for your purchase from your legal guardian.
Dropmerch is a registered trademark and is owned and operated by Ride All Day AB (corporate identity number 556926-6165), Manufakturgatan 23, 41707 Gothenburg
2. Complaints and reclaims
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for an approval before returning a defective item.
It is important that you keep the packaging and original packaging in the event of a complaint, regardless of visible damage to the packaging or not. Without packaging, we do not guarantee that we will accept the reclaim.
The complaint must be sent immediately after the defect has been discovered. Visible shipping damage on a package is reported directly to the carrier/agent who must make a note of the damage on your shipping note. Damages that have not been noted with the agent/driver are not compensated. Please inform the postal agent or distribution agent that the package is damaged so that the damage is noted on the delivery note and registered in the carrier's system.
2.1. Complaints - consumers
For consumers, we follow the law on consumer sales of goods (Swedish Consumer Purchase Act) and your complaint will be handled in accordance with said law.
2.2. Complaints - companies
If you, as a business owner or company, have received a damaged or defective product, you must make a claim immediately after receiving the product.
2.3. Complaint process
Both individuals and companies must, if applicable, inform us of any defective or damaged products and return defective products in accordance with the instructions under "Complaints and returns".
2.4 Limitation of liability
We are not liable to you for lost profits or other consequential, special, indirect or unforeseen damages that arise as a result of or relate to any agreement between you and us, even if we are informed of the possibility of such damages.
Our total liability that arises due to or in connection with any agreement between you and us may not exceed SEK 1,000 or the amount of money that is actually exchanged between you and us during the last six months. Applicable law may not permit the limitation or exclusion of liability described in this section. In such cases, our liability will be limited to the extent permitted by applicable law.
3. Complaints and returns
In case of complaint, send the following information to us via our email address: support@dropmerch.com
-Order number
-Article number
-Customized name and address
-Add image of the defective item
4. How do you proceed with a complaint?
Any errors and defects must always be reported to support@dropmerch.com where you enter your name, address, e-mail address, order number and a description of the error.
It is important that you keep the packaging and original package in the event of a complaint, regardless of visible damage to the packaging or not. Without packaging, we do not guarantee that we will accept the complaint.
If we do not succeed in correcting the error or delivering a similar product, we will refund you for the defective product in accordance with the applicable Consumer Protection Act. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with the current Consumer Protection Act. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
5. Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We do not accept responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.
Furthermore, no responsibility is taken for any changes to products/product properties that have been changed by the respective supplier and other factors beyond our control.
6. Product information
We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
7. Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.
8. Ordering
A completed order means that you accept our terms of purchase and agree to your personal information being registered in our customer register. Purchase agreements are only made when we have confirmed the order by sending an order confirmation to the email address you specified. In case of any errors in e.g. indication of price, stock differences, delivery time, etc., we reserve the right to correct this afterwards. If you are not satisfied with our correction, you can of course choose to cancel your order free of charge.
Discount codes can only be used individually, not in combination with each other. When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is an error in the order confirmation, you should contact us immediately via e-mail: support@dropmerch.com
We produce your order on request. You can create and design your own products via our site by using our design creation tool and uploading texts and graphics. Any such text, graphics or design uploaded by you is referred to below as "Your Content".
8.1 To place an order
Before you place an order, you will be presented with the cost of your order, including shipping (but not including local fees such as VAT or customs fees), as well as a preview of your product. Carefully preview your design and correct any mistakes before placing your order.
We are not responsible for spelling, punctuation or grammatical errors that you have made or errors or mistakes in uploaded images, poorer quality or low resolution of uploaded images, design errors that you have introduced, errors in user-selected options such as choice of material, quantity or product type.
When you place an order, you make a binding offer for a sales agreement. Your offer will be accepted by us when you receive an email from us confirming your order.
If a product is sold out, we have the right to cancel the order and refund all amounts paid in the best way.
9. The right of ownership
All products remain our property until full payment has been made.
10. Cancellation fee
If you, as a consumer, as defined in the Consumer Purchase Act, cancel your order before you have received your products, you will only be refunded 50 percent of the amount we have charged you for your order. If the products have been sent at the time of your cancellation, you are obliged to send them at your own expense. If you do not send them again within a week of receipt, we will not refund any amount to you.
If your cancellation causes us greater costs/damages than 50 percent of what we have charged you for your order, we have the right to demand such costs/damages from you through set-off and/or through an extra payment from you.
The above does not apply to companies or other buyers who do not qualify as consumers in the Consumer Sales Act (Swedish Consumer Purchase Act). Corporate customers have no right to cancel their order with us.
11. Payment
Payment method is selected on the website when you place your order.
All transmissions made through our site are handled and made through dedicated third-party gateways to ensure your protection. Credit card information is not stored and all card information is handled via SSL encryption. Read the terms of the payment gateway selected for the transaction as they are responsible for the transactions made.
12. Prices
All prices in the store are stated in EUR and all prices are exclusive of VAT.
Shipping fee may apply.
We reserve the right to change prices due to price changes from the supplier, incorrect printing in the price list and inaccuracies in prices due to incorrect information and we reserve the right to adjust the price.
13. Right of use
You grant us, free of charge, the non-exclusive, sublicensed right to copy, modify, distribute, use, create derivatives of and rasterize and / or vectorize your content for the purpose of fulfilling your order and / or marketing (digitally and otherwise) our or our subsidiaries' websites, products and services to you and others.
14. Your rights and guarantees
You certify and guarantee that you have all the necessary rights (including copyright, trademark, publicity rights, etc.) to use your content and that we can produce your product that contains your content without infringing the rights of third parties.
You certify and warrant that your content is not offensive or defamatory to any third party.
You certify and guarantee that you have sufficient rights for us to copy, distribute, use, modify, create derivative works of and vectorize your content in order to fulfill your order and/or market our or our subsidiaries' websites, products and services to you and other.
15. Refusal to print or terminate the sales agreement
We may, at our sole discretion, without any liability, refuse to print an ordered product and/or terminate a sales agreement with you if your content, in our sole discretion, violates the terms of this agreement, law or otherwise is inappropriate.
16. Disclaimer - Defective products etc.
16.1 Misspellings etc.
We are not responsible for spelling, punctuation or grammatical errors that you have made, poorer quality or low resolution of uploaded images, design errors that you have introduced, errors in user-selected options such as choice of material, quantity or product type.
16.2 Deviations in delivered quantity
We will do our best to deliver the right ordered quantity. We have an obligation to grant a credit corresponding to the undelivered quantity of products.
A deviation in this respect shall not constitute a defect in the delivered product.
16.3 Deviations in color
We will do our best to get the best possible color reproduction of your content when we produce your product. However, the variation is inherent in the printing process and you accept that we can not guarantee an exact color match between your content and the printed product the subject of your order.
A deviation in this respect shall not constitute a defect in the delivered product.
16.4 Deviations in cutting - print images and other printed material.
We will do our best to cut your print to get the best possible match of your product shown in the preview before you order. However, the variation is inherent in the printing process and you accept that we can not guarantee an exact match in the delivered product and the product shown in the preview with regard to how stickers are cut.
A deviation in this respect shall not constitute a defect in the delivered product.
No responsibility for your use of the product. We are not liable for damages incurred (including property damage) through your use or placement of our products.
You are solely responsible for ensuring that your use of our products complies with all applicable laws or regulations and does not damage the surface where you choose to place our products.
17. Changes to the Terms of Use
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.