Terms of service

1. General

To shop with us, you must be 18 years of age and have a valid ID document for parcel shipments. If you are under 18 years of age, you need to have consent to your purchase from your guardian.

Dropmerch is a registered trademark and is owned and operated by Ride All Day AB (reg. no. 556926-6165), Manufakturgatan 23, 41707 Gothenburg

2. Claims and complaints

We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.

You must always contact us for approval before returning a defective item.

It is important that you keep the packaging and the original packaging in the event of a complaint, regardless of visible damage to the packaging or not. Without packaging, we do not guarantee that we will approve the complaint.

The complaint must be sent immediately after the defect has been discovered. Visible shipping damage to a package is reported directly to the carrier/agent who must make a note of the damage on your waybill. Damages that have not been noted by the agent/driver are not compensated. Please inform the postal agent or delivery agent that the package is damaged so that the damage is noted on the delivery note and registered in the carrier's system.

2.1. Complaints - consumers

For consumers, we comply with the Act on Consumer Sales of Goods (s. Konsumentköplagen) and your complaint will be handled in accordance with said Act.

2.2. Complaints - companies

If you, as a business owner or company, have received a damaged or defective product, you must complain immediately after receiving the product.

2.3. Complaints process

Both individuals and businesses must, where applicable, inform us of any defective or damaged products and return defective products in accordance with the instructions under "Complaints and Returns".

2.4 Limitation of Liability

We shall not be liable to you for lost profits or other consequential, special, indirect or incidental damages arising out of or relating to any agreement between you and us, even if we are advised of the possibility of such damages.

Our aggregate liability arising out of or in connection with any agreement between you and us shall not exceed SEK 1,000 or the amount of cash actually exchanged between you and us during the last six months. Applicable law may not allow the limitation or exclusion of liability described in this section. In such cases, our liability will be limited to the extent permitted by applicable law.

3. Complaints and returns

In case of complaint, send us the following information via our email address: support@dropmerch.com

-Order number

- Article number

-Custom name and address

-Add picture of the defective item

4. How do you proceed with complaints?

Any errors and defects must always be reported to support@dropmerch.com, where you state your name, address, e-mail address, order number and a description of the error.

If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection law. We are responsible for return shipping in the event of approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with the current consumer protection law. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

5. Limitation of Liability

We take no responsibility for indirect damages that may occur due to the product.

We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.

Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

6. Product Information

We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.

7. Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.

Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

8. Order

Completed order means that you accept our purchase terms and consent to your personal data being registered in our customer register. A purchase agreement is only made when we have confirmed the order by sending an order confirmation to the email address you specified. In the event of any inaccuracies in e.g. indication of price, stock differences, delivery time etc. we reserve the right to correct this afterwards. If you are not satisfied with our correction, you can of course choose to cancel your order free of charge.

Discount codes can only be used individually, not in combination with each other.

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.

If there is an error in the order confirmation, you must immediately contact us via email: support@dropmerch.com

We produce your order on demand. You can create and design your own merchandise through our site by using our design creation tool and uploading texts and graphics. Any such text, graphics or design uploaded by you is referred to below as "Your Content".

8.1 To place an order

Before placing an order, you will be presented with the cost of your order, including shipping (but not including local charges such as VAT or customs duties), as well as a preview of your product. Preview your design carefully and correct any mistakes before placing your order.

We are not responsible for spelling, punctuation or grammatical errors made by you or errors or mistakes in uploaded images, inferior quality or low resolution of uploaded images, design errors introduced by you, errors in user selected options such as selection of material, quantity or product type .

When you place an order, you make a binding offer of a sales contract. Your offer is accepted by us when you receive an email from us confirming your order.

If a product is sold out, we have the right to cancel the order and refund all amounts paid as best we can.

9. Ownership

All products remain our property until full payment has been made.

10. Cancellation fee

If you, as a consumer as defined in the Consumer Purchase Act, cancel your order before you have received your products, you will only be refunded 50 percent of the amount we have charged you for your order. If the products have been shipped at the time of your cancellation, you are responsible for shipping them at your own expense. If you do not resend them within a week of receipt, we will not refund you any amount.

If your cancellation causes us greater costs / damages than 50 percent of what we have charged you for your order, we have the right to demand such costs / damages from you by offset and / or by an additional payment from you.

What is stated above does not apply to companies or other buyers who do not qualify as consumers in the Act on Consumer Sales of Goods (s. Consumer Purchase Act). Business customers have no right to cancel their order with us.

11. Payment

Payment method is selected on the website when you place your order.

All transfers made through our website are handled and completed through dedicated third-party gateways to ensure your protection. Credit card information is not stored and all card information is handled via SSL encryption. Read the terms and conditions of the payment gateway chosen for the transaction as they are responsible for the transactions made.

12. Prices

All prices in the store are stated in SEK and all prices are exclusive of VAT.

Shipping charges may apply.

We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

13. Right of use

You grant us, free of charge, the non-exclusive, sublicensable right to copy, modify, distribute, use, create derivatives of, and rasterize and/or vectorize your content for the purpose of fulfilling your order and/or to market (digitally and otherwise) our or our affiliates' websites, products and services to you and others.

14. Your rights and guarantees

You represent and warrant that you have all necessary rights (including copyright, trademark, publicity rights, etc.) to use your content and that we can produce your product containing your content without infringing the rights of third parties.

You represent and warrant that your content is not offensive or defamatory to any third party.

You represent and warrant that you have sufficient rights to allow us to copy, distribute, use, modify, create derivative works of, and vectorize your content for the purpose of fulfilling your order and/or marketing our or our affiliates' websites, products, services to you and other.

15. Refusal to print or terminate the contract of sale

We may, in our sole discretion, without liability, refuse to print an ordered product and/or terminate a sales agreement with you if, in our sole discretion, your content violates the terms of this agreement, the law, or is otherwise inappropriate .

16. Disclaimer - Defective products etc.

16.1 Misspellings etc.

We are not responsible for spelling, punctuation or grammatical errors you have made, poor quality or low resolution of uploaded images, design errors you have introduced, errors in user selected options such as selection of material, quantity or product type.

16.2 Deviations in delivered quantity

We will do our best to deliver the correct quantity ordered. We are obliged to assign a credit corresponding to the undelivered amount of products.

A deviation in this respect shall not constitute a defect in the delivered product.

16.3 Deviations in color

We will do our best to get the best possible color reproduction of your content when we produce your product. However, variation is inherent in the printing process and you accept that we cannot guarantee an exact color match between your content and the printed product that is the subject of your order.

A deviation in this respect shall not constitute a defect in the delivered product.

16.4 Deviations in cutting - print images and other printed material.

We will do our best to cut your print to get the best possible match of your product shown in the preview before you order. However, variation is inherent in the printing process and you accept that we cannot guarantee an exact match in the delivered product and the product shown in the preview in terms of how stickers are cut.

A deviation in this respect shall not constitute a defect in the delivered product.

No responsibility for your use of the product

We are not responsible for any damage (including damage to property) caused by your use or placement of our products.

You are solely responsible for ensuring that your use of our products complies with any applicable laws or regulations and does not damage the surface on which you choose to place our products.

17. Changes to Terms of Use

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.